Returns & Exchange Policy

At Zodiac Pharma, we are committed to providing high-quality products to our customers. This Returns & Exchange Policy explains the conditions under which returns or exchanges may be accepted.

Returns Policy

Due to the sensitive nature of pharmaceutical and health-related products, we do not accept returns once the product has been delivered, except in the following cases:

• Product received is damaged
• Product received is defective
• Product received is incorrect

Customers must notify us within 24 hours of delivery with valid proof (clear images or video).

Exchange Policy

We offer exchange or replacement only if:

• The product is damaged during transit
• The wrong product was delivered

Once approved, the exchange will be processed without any additional charges.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Opened or used products
• Products damaged due to misuse or mishandling
• Orders placed incorrectly by the customer
• Change of mind after delivery

How to Request a Return or Exchange

To request a return or exchange, please contact us with:

• Order number
• Product name
• Clear images or video of the issue

Contact Details:
📧 Email: support@zodiacpharma.com
📞 Phone: +92-XXXXXXXXXX