Shipping Policy

At Zodiac Pharma, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy explains our shipping process, delivery timelines, charges, and important conditions.

Order Processing

  • All orders are processed within 1–2 business days after confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Our team carefully inspects and packs every order to ensure quality and safety before dispatch.

Shipping Areas

  • We currently offer nationwide delivery across Pakistan.
  • Delivery is available to major cities as well as most remote areas.

Delivery Time

  • Major Cities: 2–4 business days
  • Other Cities & Rural Areas: 3–6 business days

Delivery time may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout.
  • Cash on Delivery (COD) charges may apply depending on location.
  • Any promotional free shipping offers will be mentioned on the website.

Cash on Delivery (COD)

  • Cash on Delivery is available in most cities of Pakistan.
  • Customers are requested to provide accurate contact details to avoid delivery issues.

Order Tracking

  • Once your order is shipped, you will receive a confirmation message or call.
  • Tracking details will be provided where applicable so you can monitor your delivery status.

Delivery Responsibility

  • Please ensure that your shipping address and phone number are correct at the time of placing the order.
  • Zodiac Pharma is not responsible for delays caused by incorrect or incomplete address information.

Failed or Delayed Deliveries

  • If a delivery attempt fails due to customer unavailability or incorrect details, re-delivery charges may apply.
  • In case of unexpected delays, our support team will contact you.

Damaged or Missing Items

  • If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with proof (images or video).
  • We will review the issue and provide a replacement or solution as per our policy.

International Shipping

  • Currently, international shipping is not available.
  • We only ship within Pakistan.

Policy Updates

Zodiac Pharma reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be posted on this page.

Contact Us

For any questions related to shipping or delivery, please contact us:

Zodiac Pharma
📧 Email: support@zodiacpharma.com
📞 Phone: +92-XXXXXXXXXX